1. No Subscription Model
Trackwise Pro is sold as prepaid access plans (for example, 30-day or 365-day access). There are no auto-renewals and no recurring charges.
Once a plan is purchased, access remains active until the plan’s expiry date. Because there is no recurring billing, there is nothing to “cancel.”
2. Refund Eligibility
Trackwise provides immediate access to digital services upon purchase. As a result, payments are generally non-refundable.
Refunds may be considered only in the following limited situations:
- Duplicate payments caused by a technical issue
- A payment was made but Pro access was not activated due to a system error
- Unauthorized transactions (subject to verification)
Refunds are not provided for:
- Change of mind after purchase
- Partial use of a plan
- Failure to use the service during the active period
All refund decisions are made after reviewing the account and transaction details.
3. Refund Request Process
To request a refund, contact support@dataprocesslabs.com.
Please include:
- Your registered WhatsApp number
- Payment date
- Payment amount
- Description of the issue
If approved, refunds are issued through the original payment method within 5–7 business days.
4. Currency & Processing Fees
For international payments, exchange rate differences at the time of refund may affect the final refunded amount. Payment gateway or bank processing fees, if any, may be non-refundable.